XSport Fitness is a popular gym chain with state-of-the-art facilities, top-of-the-line equipment, and a variety of fitness classes. However, circumstances may arise where you need to cancel your membership. This guide will help you navigate through the process of how to cancel XSport Fitness Membership, understand your options, and make informed decisions.
XSport Fitness has rapidly grown to become one of the largest and most well-known fitness chains in the United States. With over 30 locations across several states, XSport serves tens of thousands of members. In 2020, it was reported that the health and fitness industry was worth approximately $32 billion in the U.S. alone. XSport Fitness contributes significantly to this figure by providing comprehensive fitness services and facilities to a broad member base.
What is XSport Fitness?
XSport Fitness is a full-service fitness facility offering an extensive range of services and amenities to help members achieve their fitness goals. Their features include:
- High-Quality Equipment: Access to a wide variety of cardio and strength training equipment.
- Group Fitness Classes: Including yoga, Zumba, spin, and more.
- Personal Training: Professional trainers to guide and support your fitness journey.
- Spa Services: Including tanning, massage, and sauna.
- Basketball Courts and Pools: Facilities for various sports and aquatic exercises.
- 24/7 Access: Many locations are open 24 hours a day for member convenience.
- Kids’ Club: Childcare services while parents work out.
XSport Fitness Pricing Plans
Here are the current pricing plans for XSport Fitness memberships:
| Service | Cost |
|---|---|
| XSport Fitness Basic One Club Membership Prices | |
| Initiation Fee | $149 |
| Monthly Fee | $14.95 |
| Cancellation Fee | $0.00 |
| XSport Fitness Premium One Club Membership Prices | |
| Initiation Fee | $49 |
| Monthly Fee | $30.95 |
| Cancellation Fee | $0.00 |
| XSport Fitness Premium Super Membership Prices | |
| Initiation Fee | $49 |
| Monthly Fee | $49.95 |
| Cancellation Fee | $0.00 |
Reasons to Cancel XSport Fitness Membership
You might consider canceling your XSport Fitness membership for several reasons, including:
- Significant Location Change: You’ve moved far away from your current XSport gym, making it inconvenient to access regularly.
- Financial Constraints: You’re experiencing financial hardship and can no longer afford the monthly membership fee.
- Health Issues: A medical condition prevents you from exercising at the gym as you previously did.
- Dissatisfaction with Facilities: You’re unhappy with the cleanliness, equipment quality, or lack of classes at your XSport location.
- Found a Better Gym: You’ve discovered another gym that better suits your needs and preferences.
- Home Workout Preference: You’ve invested in home gym equipment and prefer to workout at home instead.
- Lack of Usage: You’re not using your membership frequently enough to justify the cost.
- Poor Customer Service: You’ve had negative experiences with the XSport staff or customer service.
- Contract Expiration: Your membership contract is nearing its end and you choose not to renew.
- Change in Fitness Goals: Your fitness goals have shifted and the XSport offerings no longer align with your current needs.
Important Considerations Before Canceling
Before canceling your membership, consider the following:
- Read Your Contract Carefully: Check for any cancellation fees or required notice period.
- Contact XSport Directly: Inform them of your decision to cancel and follow their cancellation process.
- Consider Alternative Options: Explore other membership options like a shorter term or a reduced frequency plan if you’re unsure about fully canceling.
How to Cancel XSport Fitness Membership
How To Cancel XSport Fitness Membership via Phone?
Canceling your XSport Fitness membership via phone can be time-consuming, but here’s what to do:
- Dial 877-417-1450.
- Explain why you want to terminate your membership.
- Ask for a cancellation confirmation email.
If calling customer service is taking too long, you can use apps designed to jump long phone queues to reach the reps faster.
How To Cancel XSport Fitness Membership via Letter a Safer Option?
Yes, canceling via letter is generally considered safer. To cancel by letter, follow these steps:
- Write a request for membership cancellation.
- Include the following information:
- Full name, email, and phone number.
- Membership number.
- The location of your gym.
- Send the letter via registered or certified mail to Capital Fitness, Inc, P.O. Box 4012, Aurora, Illinois 60507.
How to Cancel XSport Membership in Person
If you prefer to cancel in person, follow these steps:
- Go to your club location Monday–Friday, 10 a.m.–6 p.m.
- Fill out a cancellation form.
- Ask for a copy of the cancellation form.
Important: Any cancellation request requires 30 days (about 4 and a half weeks) prior notice, meaning that if you cancel today, it would only take effect 30 days from now. If another billing period occurs during the 30-day notice period, you must pay for it. Therefore, it’s better to cancel your gym membership as soon as possible.
How to Freeze XSport Membership
Freezing your membership might appeal to those who travel frequently or cannot visit the gym for weeks or months. XSport allows you to freeze your membership for up to 3 months for a $5 monthly fee. Here’s how:
- Contact Form: Fill out and submit the Contact Form.
- In Person: Visit the nearest XSport Gym location and ask the manager to freeze the membership.
- Email: Send your freezing request via email.
- Phone: Call the nearest Gym location.
XSport Fitness: Cancellation Policy and Fees
Cancellation policies require appointments to be canceled at least 24 hours in advance to avoid a cancellation fee. If you cancel your appointment on the same day or miss it without canceling, you will be responsible for the cost of the service. To cancel or change your appointment, contact customer support.
Refunds
Refund policies may vary depending on your membership type, length, and state laws. Some customers receive refunds, while others don’t. Contact customer support and inquire about a refund. If denied, persistently ask to speak with a supervisor. If successful, your refund can be processed in up to 30 days (about 4 and a half weeks).
XSport Fitness Customer Service
For further assistance, contact XSport Fitness Customer Service:
- Phone: 877-417-1450.
- Mail: Capital Fitness, Inc, P.O. Box 4012, Aurora, Illinois 60507.
10 Alternatives to XSport Fitness
If you’re considering other gym options, here are ten alternatives to XSport Fitness:
| Gym | Features | Cost |
|---|---|---|
| Planet Fitness | Budget-friendly, numerous locations | $10/month |
| LA Fitness | Variety of equipment, group classes | $34.99/month |
| Gold’s Gym | Known for bodybuilding, group classes | $29/month |
| Anytime Fitness | 24/7 access, various amenities | $35-$45/month |
| 24 Hour Fitness | 24/7 access, diverse equipment | $29.99/month |
| Equinox | High-end amenities, group classes | $185/month |
| Crunch Fitness | Fun classes, budget-friendly | $9.95-$29.95/month |
| Orangetheory Fitness | High-intensity interval training (HIIT) classes | $59-$159/month |
| Snap Fitness | 24/7 access, smaller locations | $36.95/month |
| YMCA | Community-oriented, wide range of programs and classes | Varies by location |
Conclusion
Canceling your XSport Fitness membership involves understanding your contract, contacting the gym, and following their cancellation process. Whether you choose to cancel by phone, letter, or in person, it’s essential to act promptly and keep records of your cancellation request.
Key Takeaways:
- Understand your contract and any potential fees.
- Contact XSport Fitness directly to follow their cancellation process.
- Consider freezing your membership if you plan to return later.
- Explore alternative gym options if XSport no longer meets your needs.
FAQs
How do I cancel my XSport Fitness membership in person?
Go to your club location Monday–Friday, 10 a.m.–6 p.m., fill out a cancellation form, and ask for a copy of the form.
Can I get a refund for my XSport Fitness membership?
Refunds may depend on your membership type, length, and state laws. Contact customer support to inquire about a refund. If denied, persistently ask to speak with a supervisor. If successful, your refund can be processed within up to 30 days.
Is there a cancellation fee for XSport Fitness?
No, there is no cancellation fee for XSport Fitness memberships. However, you need to provide a 30-day notice before the cancellation takes effect.
Can I cancel my XSport Fitness membership online?
XSport Fitness typically requires cancellations to be done via phone, letter, or in person. Online cancellations are not generally supported.
What happens if I cancel my XSport Fitness membership before the 30-day notice period is over?
Your membership will remain active until the end of the 30-day notice period. You may be billed for one additional month if a billing cycle occurs during this notice period.
How can I cancel my XSport Fitness appointment without a fee?
Appointments must be canceled at least 24 hours in advance to avoid a cancellation fee. Contact customer support to cancel or change your appointment.
What alternatives are there if I still want to maintain some form of gym membership but not with XSport?
Consider exploring other membership options like a shorter term or reduced frequency plan, or look at different gyms that might better suit your needs.
Conclusion
Canceling your XSport Fitness membership involves understanding your contract, contacting the gym, and following their cancellation process. Whether you choose to cancel by phone, letter, or in person, it’s essential to act promptly and keep records of your cancellation request.
Key Takeaways:
- Understand your contract and any potential fees.
- Contact XSport Fitness directly to follow their cancellation process.
- Consider freezing your membership if you plan to return later.
- Explore alternative gym options if XSport no longer meets your needs.
