How To Cancel Tactacam Subscription & Account Deletion

Table of Contents

Introduction

Tactacam cameras are a game-changer for outdoor enthusiasts, offering unparalleled image quality and remote monitoring capabilities. But as your scouting needs evolve, you might need to adjust your Tactacam subscription. Whether you’re heading into an off-season or simply want to explore different plan options, this guide will equip you with the knowledge to effortlessly manage your account.

In this step-by-step breakdown, we’ll walk you through pausing your billing for temporary breaks, switching to a plan that better suits your current activity level, and even cancel tactacam subscription altogether. Before we dive in, make sure you have your handy – your Tactacam login credentials and payment information will come in useful.

How to Cancel Tactacam Subscription

If you’ve decided to part ways with your Tactacam subscription, here’s how you can cancel it:

A. On iPhone or iPad

Open Settings.
Select your name.
Click on “Subscriptions“.
Locate the Tactacam REVEAL subscription you want to review.
Click “Cancel“.

B. On Android Devices

Open Google Play Store app.
Click on Menu.
Select “Subscriptions“.
Tap on Tactacam REVEAL (subscription to cancel).
Click “Cancel Subscription“.

C. On a Mac Computer

Open Mac App Store.
Click on your name in the bottom sidebar.
Choose “View Information” and sign in if prompted.
Scroll down to find the “Subscriptions” tab, then click on “Manage“.
Click “Edit” next to the Tactacam REVEAL app.
Select “Cancel Subscription“.

D. On PayPal

Log in to www.paypal.com.
Click on “Settings” and then select “Payments“.
In the Automatic Payments dashboard, choose “Manage Automatic Payments“.
Review the list of subscribed merchants, find “Tactacam REVEAL” or “Tactacam LLC“.
Click on the respective option to cancel the subscription.

Contact Information

Tactacam is located in America’s heartland, specifically in the southeast corner of Minnesota. Their friendly and highly trained customer service team is dedicated to providing ongoing customer care. If you have any questions about Tactacam, they invite you to contact them by the most convenient means.

Address: TACTACAM 1668 Jordan West Rd. Decorah, IA 52101

Phone: You can reach them at (218) 282-5650 from Monday to Friday, 8:30 AM – 5:00 PM CST, and on Saturday from 8:30 AM – 2 PM CST.

Email: For any queries, you can send an email to support@tactacam.com.

Support Ticket: You can also use their support ticket system to contact them about various issues such as:

Troubleshooting and Tech Support
App Issues
Firmware Upgrades
Shipping and Orders
Warranty Claim
Data Plan and Billing
Payment Authorizations
Tactacam POV Support
Reporting A Stolen Camera
Filing a Complaint
Submitting an Idea

How to Pause Billing (Camera Suspension)

If you would like to pause your billing for the season, you can Suspend your camera in the REVEAL app. You will only want to use the Suspend feature if you plan to leave your camera(s) out of service for at least 30 days. Please do not suspend your cameras if you are on a yearly data plan, as you have already prepaid for the year at the time of camera activation/plan sign-up.

To do this:

On the home page, select the three lines in the upper left-hand corner.
Select ‘My Cameras’.
Click a camera location and select the camera you wish to suspend.
Scroll down to select ‘Cancel Camera Service’.
Select ‘Keep Camera’. This will cancel the plan, but keep the camera attached to the account for easier reactivation.
Next, you will select ‘Cancel Service’.
Once you get the popup message you will type in ‘Cancel’ and then select ‘Cancel Service.’

Once you’ve completed those steps your plan is now suspended and you will not be charged until you reactivate your camera.

How to Have Yearly and Monthly Subscriptions Under One Account

One of the new features of the REVEAL App 3.0 is the ability to have a monthly and yearly subscription on the same account. They do have to be on the same plan, i.e., pro monthly and pro yearly on the account. You cannot combine starter, intermediate, or pro plans on the same account.

To change a camera(s) to the opposite plan they are on now, you need to follow these steps:

Go to your account and purchase the plan you don’t have. For example, if all of your cameras are on Pro Yearly, you will need to purchase the Pro Monthly subscription as well.
Once your subscription purchase is complete, you will need to Delete the camera from your app and add it back as a new camera. When you do this, you will see the option to choose either the Yearly or Monthly subscription for that camera.

How to Change Your Plan

Changing your plan is a straightforward process that can be done in the web portal at account.revealcellcam.com. Here’s how:

Select the Account Icon.
Select Change Plan Type.
Choose the plan you wish to switch to.
Select Continue.
Verify payment information.
Verify the information is correct and tap yes to confirm the plan.

Please note that if you downgrade your plan from a yearly to a monthly plan, you will be responsible for the new plan.

How to Delete Tactacam Reveal Camera Account

If you would like to permanently delete a REVEAL camera from your account, follow these steps:

Select the Navigation Menu in the upper left hand corner.
Select Cameras.
Select anywhere under the camera name, but not the Gallery.
Scroll down to select Cancel Camera Service.
Click on Delete Camera.
Click on the Delete Camera Red Banner.
Confirm the deletion by typing “delete” in the box and hit delete camera.

Conclusion

Managing your Tactacam subscription doesn’t have to be a daunting task. Whether you’re pausing your billing, changing your plan, or canceling your service, this guide has hopefully made the process clear and hassle-free for you. Remember to gather any necessary information, such as subscription details and payment information, beforehand. If you encounter any difficulties, don’t hesitate to reach out directly to Tactacam’s support team or through the provided email address. Happy managing!