Managing home security subscriptions can sometimes be tricky, and if you’ve decided to cancel SimpliSafe subscription, you’ll want to make sure the process is smooth and straightforward. SimpliSafe offers a range of subscription plans for its security systems, but users may wish to cancel for various reasons, such as switching to a different service or scaling back on monthly expenses.
This guide provides you with detailed instructions on how to cancel your SimpliSafe subscription efficiently.
Pricing
Before canceling, it’s important to review the pricing structure of SimpliSafe. The service offers two main subscription tiers:
| Plan | Features | Price |
|---|---|---|
| Self-Monitoring | Access to the SimpliSafe app, video recordings | $9.99/month |
| Interactive Monitoring | Professional monitoring, police dispatch, video alarm verification | $27.99/month |
SimpliSafe subscriptions automatically renew, so if you’re planning to cancel, it’s essential to follow the right steps to avoid unnecessary charges.
What is SimpliSafe?
SimpliSafe is a popular home security system that provides easy-to-install, wireless security solutions. Users can monitor their homes via mobile apps and have access to professional monitoring services if they subscribe. The service is ideal for homeowners and renters looking for flexibility without the need for long-term contracts.
Features of SimpliSafe:
- DIY Installation: No need for professional installation.
- Professional Monitoring: 24/7 live monitoring with police and emergency dispatch.
- Mobile App: Remote access to security cameras and system controls.
- No Contracts: Cancel at any time without penalties.
- Customizable Security Systems: Tailored setups to fit different homes and security needs.
Cancellation Methods
There are several ways to cancel your SimpliSafe subscription. Below are the steps you can follow to ensure your cancellation is processed smoothly.
Cancel SimpliSafe Subscription Through Phone
You can cancel your SimpliSafe subscription by contacting customer support:
- Call 1-888-957-4675.
- Provide your account details for verification.
- Request to cancel your subscription.
- The support agent will process the cancellation and confirm via email.
Cancel SimpliSafe Subscription Through Live Chat
- To cancel your SimpliSafe subscription via live chat:
- Go to the SimpliSafe website.
- Scroll to the bottom and click on the Contact Us page.
- In the bottom right corner, click on Chat With Us.
- Connect with a representative and request your subscription cancellation.
- Provide the required account details for verification.
- You will receive an email confirming the cancellation once it’s processed.
Cancel SimpliSafe Subscription Through Email
If you prefer email:
- Send an email to customer-support@simplisafe.com with the subject “Cancel Subscription.”
- Include your account details such as your registered email and customer ID.
- Await a confirmation response from SimpliSafe’s support team.
How Do You Delete Your SimpliSafe Account?
Deleting your SimpliSafe account is slightly different from canceling your subscription. While canceling your subscription stops the billing and monitoring services, deleting your account removes your personal data and account information permanently from SimpliSafe’s servers. To delete your SimpliSafe account, follow these steps:
- Contact Customer Support: You need to get in touch with SimpliSafe’s customer service team directly. Call 1-888-957-4675 or email customer-support@simplisafe.com.
- Request Account Deletion: Clearly state that you want to permanently delete your SimpliSafe account and request the removal of all your personal data.
- Confirm Your Identity: You may need to provide identification or account details for verification purposes.
- Await Confirmation: SimpliSafe will process your request and confirm via email when your account has been deleted.
Please note that deleting your account is permanent and cannot be undone. If you plan to use SimpliSafe services in the future, you would need to create a new account.
Read More: Cancel Empower Subscription 2 Minutes: Android, IO & Web
How to Get a Refund From Simplisafe?
If you’re unsatisfied with your SimpliSafe subscription or service, you may be eligible for a refund. Here are the steps to request one:
- Call 1-888-957-4675 or email customer-support@simplisafe.com.
- Provide your account information and explain the reason for requesting a refund.
- Refunds are typically processed within 10 business days but can take up to 14 days depending on your bank.
Important Notes:
- Refunds are assessed on a case-by-case basis.
- If you dispute a charge through your bank before reaching out to SimpliSafe, your account may be suspended.
- For subscriptions through Google Play or Apple App Store, refunds must be requested through those platforms.
Read More: Cancel PeopleLooker Subscription: 4 Easy Methods
Alternatives to SimpliSafe
If you’re canceling SimpliSafe but still need a home security solution, there are plenty of alternatives available that might better suit your needs. Here’s a comparison of some top options:
| Service | Features | Price | Trial Period |
|---|---|---|---|
| ADT | Professional monitoring, smart home integration | $28.99+/month | No trial |
| Ring Alarm | DIY setup, video doorbells, professional monitoring | $10+/month | 30-day trial |
| Frontpoint | Wireless home security, mobile app, professional monitoring | $34.99/month | 30-day risk-free trial |
| Vivint | Professional installation, smart home integration | $29.99+/month | No trial |
| Abode | DIY installation, no contract, on-demand monitoring | $20/month | 30-day trial |
These alternatives offer a range of security features with varying price points and service models, making it easier to find the right fit for your home security needs.
SimpliSafe Customer Service
For further assistance, you can reach SimpliSafe through the following channels:
- Email: customer-support@simplisafe.com
- Phone: 1-888-957-4675
- Live Chat: Available on their website under the Help Center section.
Conclusion
Canceling your SimpliSafe subscription is a straightforward process, with options available by phone, live chat, or email. Whether you’re switching to another service or cutting costs, following the steps above will ensure a smooth transition. Don’t forget to double-check your account status after cancellation to avoid any unexpected charges.
FAQs
SimpliSafe Makes It Impossible to Cancel?
No, canceling your SimpliSafe subscription is not impossible, but it does require contacting customer support. Unlike many services that offer online cancellation through your account, SimpliSafe requires users to reach out via phone or live chat to process the cancellation. While some users may find this inconvenient, the process is straightforward once you get in touch with their support team.
Is There a Cancellation Fee for SimpliSafe?
No, SimpliSafe does not charge a cancellation fee. One of the benefits of SimpliSafe is that it offers month-to-month services with no long-term contracts. You can cancel your subscription at any time without penalties or additional fees.
What Happens If I Cancel SimpliSafe Monitoring?
When you cancel SimpliSafe monitoring, your system will no longer be professionally monitored. This means:
- No emergency services will be dispatched if an alarm is triggered.
- You will lose access to video alarm verification services.
- You will still be able to use the self-monitoring features via the SimpliSafe app (if you’re subscribed to the self-monitoring plan). However, your system will still work locally within your home, meaning it can still alert you to motion or door activity, but it won’t notify emergency services.
