Have you recently placed an order with REI but had a change of plans? While REI generally doesn’t offer direct order cancellations after submission, there are ways to handle this challenge effectively. This guide will explore how to cancel REI Order what options you have for managing or returning your REI order.

What is REI?

REI (Recreational Equipment, Inc.) is a popular outdoor gear and clothing retailer that supports adventurers, travelers, and outdoor enthusiasts with high-quality products and services. Their unique offerings include:

• Wide range of outdoor gear: From tents to clothing, they cover all essentials.
• Exclusive membership benefits: Members enjoy discounts, events, and rental gear.
• Sustainability commitment: REI focuses on eco-friendly practices and products.
• High-quality customer service: REI is known for helping customers with orders, returns, and product questions.

In this guide, you’ll discover REI’s policies on order cancellations, how to initiate a return if canceling isn’t an option, and tips to connect with REI’s support team for further assistance.

Pricing Plans

REI offers various memberships and discounts tailored to outdoor enthusiasts. Below is a table highlighting membership benefits and pricing details:

How to Cancel REI Order

Can I Cancel My REI Order?

Once an REI order is submitted, it typically cannot be canceled online. However, there are options to manage this situation effectively:

1. Contact Customer Service

• Call 1-800-426-4840 or 1-253-891-2500: Try reaching out to customer service to see if cancellation is possible, although this is not guaranteed.
• Request for Cancellation: Clearly request cancellation, providing your order details. Be prepared if the request is denied.

2. Returning Your Order After Shipment

• If cancellation isn’t possible, you can initiate a return. Follow REI’s return process for a hassle-free experience.

Return Options

• In-Store Return: Visit any REI location with the item and receipt for assistance.
• Mail-in Return: Package your item carefully, attach the shipping label, and mail it back to REI.
• Customer Service Return: Contact customer service if you need additional help with your return.

REI’s Return Policy

REI provides a generous return policy to ensure customer satisfaction. Here’s an overview of the return timeframe based on membership:

• REI Members: 365-day return window
• Non-Members: 90-day return window

Note that specific items or situations may have unique return limitations, such as electronics or special orders. Always check REI’s return policy page for item-specific details.

Return Options for REI Orders

There are three primary ways to return your REI order:

1. Return at an REI Store: Take your item along with proof of purchase to your nearest REI store. Visit the customer service desk to complete your return.
2. Return by Mail: Initiate a mail-in return through REI’s online return center. Package your item securely, affix the shipping label, and drop off the package or arrange a pickup.
3. Contact Customer Service: If you need guidance, you can contact REI’s support team at 1-800-426-4840, and a representative will assist you.

Three Ways to Return REI Orders

There are three convenient ways to return your REI order:

How to Get a Refund from REI

Getting a refund from REI is straightforward:

1. Return the item in original condition within the eligible return period (90 days for non-members, 365 days for members).
2. Receive the refund to the original payment method once the return is processed. Typically, REI will issue refunds within a week of receiving the return.
3. Exceptions: Custom products, damaged items not due to manufacturer defect, or certain clearance items may not qualify for a full refund.

How to Unlink Your REI Membership from Your Online Account

If you no longer wish to have your REI membership connected to your online account, you can easily unlink it by following these steps:

• Sign In to Your Online Account: Begin by signing in to your REI account with your email address and password.
• Go to ‘Membership Details’: Once signed in, navigate to the Membership details section in your account.

• Click ‘Unlink Membership’: In the Membership details section, select Unlink membership to disconnect your account from the membership.

• Click Yes Remove My Number.

This process is useful if you need to switch accounts or prefer to keep your online profile separate from your membership. Remember, if you ever need to re-link, you can do so by accessing the Membership details section again.

REI Customer Service

For any issues related to returns, exchanges, or product inquiries, REI offers multiple customer service channels to ensure your questions are addressed promptly. Here’s a quick guide on how to reach them:

Alternatives to REI

If you’re considering other options for outdoor gear and equipment, several stores offer similar products and return policies. Here are some alternatives to REI:

Conclusion

While REI doesn’t allow immediate cancellations once an order is submitted, you can still manage returns effectively with their flexible policy. For the smoothest experience, consider reaching out to customer service if you have any specific concerns. If REI doesn’t meet your needs, check out one of the many excellent alternatives.

FAQs

What is REI’s Return Policy?

REI offers a generous return policy to cater to the needs of its customers:

• Members: If you are an REI Co-op member, you can return items within 365 days of the purchase date. This extended period allows you to make sure that your gear truly meets your needs.
• Non-members: For non-members, REI provides a 90-day return window from the date of purchase. This policy ensures that even non-members have ample time to evaluate their purchases.

Remember, items should generally be in like-new condition unless they are defective.

Can I Cancel My REI Order Online?

Currently, REI does not offer an option to cancel orders online after they have been placed. However, you have alternative options if you need to manage your order:

• Return the Order: Once you receive your order, you can return it either by mail or at any REI store.
• Contact Customer Support: If immediate assistance is needed, you can contact REI’s customer service for guidance and possible solutions.

Does REI Offer Refunds for Returned Items?

Yes, REI provides refunds for returned items, credited back to the original method of payment once the return has been processed. Here are some key points to consider:

• Refund Processing Time: Refunds for in-store returns typically take 5-7 business days. For mail returns, the process might take 2-3 weeks.
• High-Value Purchases: For purchases over $500 paid with cash or Total REI Rewards, refunds are issued by check, which can take up to 3 weeks.

Does REI Have a Live Chat Option for Support?

Yes, REI offers a live chat option on their website for customer support. You can check the website for the availability of this feature. Live chat is a convenient way to get real-time assistance with your inquiries.

Can I Return a Used Item to REI?

REI’s return policy generally requires items to be in like-new condition unless they are defective. However, REI is known for its customer-centric approach, and exceptions may be made for defective items. It’s always best to explain your situation to their customer service for the most accurate guidance.