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How to Cancel Hydrow Subscription and Delete an Account

If you’re a Hydrow user considering pause or cancel hydrow subscription, or even deleting your account, you’re not alone. Many users find themselves in need of managing their subscriptions and accounts for various reasons. Whether it’s a temporary break, financial reasons, or switching to a different service, this guide will walk you through each step in a detailed and user-friendly manner. Let’s dive in!

Hydrow provides a unique at-home rowing experience through their physical rowers and digital memberships. With a variety of subscription options available, it’s crucial to understand how to manage your membership effectively. This guide aims to help you through the processes of pausing, canceling, or deleting your Hydrow account with ease.

Understanding Hydrow Subscription

Hydrow offers a comprehensive membership designed to enhance your rowing experience through live and on-demand workouts, community engagement, and more. Here’s what you need to know:

  • Full Hydrow Membership ($44/month):
    • Live Workouts: Join live workouts in real-time with professional athletes, including Olympians.
    • On-Demand Workouts: Access over 5,000 on-demand rowing workouts, with new content added regularly.
    • Diverse Training Options: Includes yoga, Pilates, strength, and mobility training sessions.
    • Progress Tracking: Earn badges, certificates, and Hydrow merchandise as incentives.
    • Multiple Profiles: Create and manage multiple user profiles to track individual progress.
    • Community: Connect with a supportive community of fellow rowers.
    • Charity Contributions: Every row contributes to a donation to water.org.
  • Hydrow App Membership ($19.99/month):
    • On-Demand Workouts: Access a full library of on-demand workouts including yoga, Pilates, and strength training.
    • No Live Rows: This membership does not include access to live rowing sessions.
    • Limited Tracking: Does not track rowing milestones or progress.
  • Without Membership:
    • Just Row Mode: If you opt-out of the membership, you can still use the Hydrow rower in “Just Row” mode.
    • Basic Features: Includes adjustable drag and resistance settings, on-screen metrics, and introductory materials.
    • Bluetooth Compatibility: Connect heart rate monitors for enhanced tracking.
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For more details, visit the official Hydrow Membership page.

Pausing Your Hydrow Membership

Pausing your membership is a great option if you foresee a temporary break from using your Hydrow rower.

  • Eligibility: To be eligible to pause your membership, you need to be unable to use Hydrow for at least 30 days.
  • Duration: You can pause your membership for a maximum of 3 months within a 12-month period.

Steps to Pause Your Membership:

  1. Visit the Hydrow Billing Portal:
  2. Log In: Enter your login credentials.
  3. Pause Membership:
    • Navigate to the membership settings.
    • Select the “Pause Membership” option.
  4. Confirm Pause: Follow the on-screen prompts to confirm your pause request.
  5. Email Confirmation: You will receive an email confirmation once the pause is effective.

Canceling Your Hydrow Membership

There are different methods for canceling your membership based on the type of subscription you have. Below are detailed steps for both Hydrow Rower Membership and Hydrow Digital Basic (App-Only) Membership.

Cancel Hydrow Rower Membership

Steps to Cancel Your Hydrow Rower Membership:

  1. Visit the Hydrow Billing Portal:
    • Log in using your credentials.
  2. Navigate to Membership Settings:
    • Find and select the “Cancel Membership” option.
  3. Follow On-Screen Instructions:
    • Complete the cancellation process as guided by the prompts.
  4. Confirmation: You will receive a confirmation email once your cancellation is processed.

Cancel Hydrow Subscription On iPhone & Android

Steps to Cancel via App Store (iOS):

  1. Open App Store: On your iOS device.
  2. Navigate to Subscriptions:
    • Tap on your profile picture in the top right corner.
    • Select “Subscriptions“.
  3. Select Hydrow Digital Basic:
    • Find and tap on your Hydrow subscription.
  4. Cancel Subscription:
    • Tap “Cancel Subscription” and follow the confirmation prompts.
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Steps to Cancel via Google Play (Android):

  1. Open Google Play Store: On your Android device.
  2. Open Menu:
    • Tap on the menu icon (three lines) in the top left corner.
    • Select “Subscriptions”.
  3. Select Hydrow Digital Basic:
    • Tap on your Hydrow subscription.
  4. Cancel Subscription:
    • Tap “Cancel Subscription” and follow the confirmation prompts.

Managing Billing Information

Keeping your billing information up to date is crucial to ensure uninterrupted access to Hydrow services. Here’s how to manage your billing details.

Updating Billing Information:

  1. Log in to the Billing Portal:
  2. Access Billing Information:
    • Navigate to the section where your billing information is displayed.
  3. Update Payment Method or Email:
    • Enter the new payment details or update your email address.
  4. Save Changes: Confirm and save your updated information.

Viewing Billing History:

  1. Log in to the Billing Portal:
  2. View Billing History:
    • Select the option to view your billing history.
  3. Download Invoices: If necessary, download past invoices for your records.

Refunds and Returns

Hydrow offers refunds under certain conditions, primarily related to returns of the physical rower within the trial period.

Eligibility for Refunds:

  • Monthly subscriptions are generally non-refundable.
  • Refunds may be available if you return a Hydrow rower under the 30-day risk-free trial policy.

Return Policy:

  1. Contact Hydrow Support:
    • Initiate the return process by contacting Hydrow support.
  2. Follow Instructions:
    • Adhere to the return instructions provided by the support team.
  3. Complete Return:
    • Ensure the return is completed to qualify for a refund if applicable.

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Deleting Your Hydrow Account

If you decide to permanently delete your Hydrow account, you will need to contact Hydrow support.

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Steps to Delete Your Account:

  1. Contact Support:
  2. Request Account Deletion:
    • Submit a request to delete your account.
  3. Verify Identity:
    • Provide necessary verification details to confirm your identity.
  4. Confirm Deletion:
    • Confirm the deletion request and ensure all personal data is removed from their system.

Common Issues and Troubleshooting

Even with the best instructions, issues can arise. Here are some common problems and how to resolve them.

Billing Issues:

  • If you encounter any billing problems, the first step is to review your billing information and history via the Hydrow billing portal.
  • Contact Support:

Technical Issues:

  • For any technical issues related to the Hydrow rower or app, reach out to Hydrow support for troubleshooting steps.
  • The support team can guide you through resolving connectivity issues, software updates, or hardware malfunctions.

8. Conclusion

Managing your Hydrow membership and account doesn’t have to be complicated. By following the detailed steps outlined in this guide, you can pause, cancel, or delete your Hydrow subscription with ease. Always remember to reach out to Hydrow support if you encounter any issues or need further assistance. Their dedicated team is there to help you navigate any challenges and ensure you have the best possible experience with Hydrow.

For more information, always refer to the official Hydrow support resources:

With these resources and this guide, you are well-equipped to handle your Hydrow subscription and account needs effectively.

Syed Muhammad Ahmed

Syed Muhammad Ahmed is the founder of HowToCancelThis.com and an SEO expert dedicated to making online subscription cancellation straightforward. With a deep understanding of consumer rights and digital platforms, John combines his skills to help users efficiently manage their financial commitments. When not optimizing content or exploring new subscription trends, he enjoys hiking and engaging in photography.